Gift Card Selling Procedure

Selling Physical Gift Cards

Log In to the POS System
- Ensure you are logged into your account on the iPad or POS device.
Access Gift Card Sale Option
- Navigate to the Checkout tab.
- Tap on Gift Cards.
Select Physical Gift Card
- From the options provided, select Physical Gift Card.
- Tap on the Camera icon.
Gift Card Design and Sleeve Selection
- Present the available gift card designs and sleeves to the customer.
- Allow the customer to choose their preferred gift card design and sleeve.
Scan the Gift Card
- Align the chosen gift card's QR code (located on the back of the card) with the iPad’s camera.
- Ensure the QR code is captured correctly, and the gift card number populates on the screen.
Continue to Load Gift Card Value
- Once the gift card information is displayed, tap Continue.
Add Value to the Gift Card
- Tap the Add Value button.
- Review the screen for any current balance or activity on the card (if it has been preloaded or used).
- Enter the value requested by the customer.
- For custom amounts, tap into the Custom Value field and manually enter the desired amount.
Load the Gift Card
- After entering the value, tap Load.
Complete the Payment Process
- Tap Charge to initiate the payment process.
- Follow the standard checkout procedure based on the customer's selected payment method (credit card, cash, etc.).
Finalize the Transaction

Ensure the payment is processed, and the receipt is provided if necessary.
Hand the gift card and any related materials (e.g., sleeve, receipt) to the customer.

Notes:

If the gift card has been previously loaded, the available balance and activity will be shown during the Add Value step.
Ensure all transactions are accurately recorded, and the customer’s requests are followed.

Special Note on Refunds

If a customer requests a refund for a purchase made with a gift card, the value can be returned to the original gift card.
If the original gift card is unavailable, the refund can be processed onto a new gift card.

Access the Gift Card Section
- On the POS system, navigate to the Gift Cards screen.
- Tap on Sell E-Gift Card.
Customer Selects Gift Card Design
- Turn the screen to face the customer, allowing them to choose from the available e-gift card designs.
Enter Gift Card Amount
- After the customer has selected their preferred design, enter the requested amount.
- Verify the amount with the customer before proceeding.
Collect Customer Email
- Ask the customer for the email address where they would like the e-gift card to be sent.
- Carefully input the provided email address into the system.
Confirm and Return to Sale
- Once the e-gift card information is entered, tap Return to Sale located at the top left of the confirmation screen.
Process the Payment
- Tap Charge to initiate the payment process.
- Follow the normal checkout procedure according to the customer’s selected method of payment (credit card, cash, etc.).
Offer Receipt
- Offer the customer a receipt for their purchase, either printed or via email as preferred.
Special Note on Refunds
- If a customer requests a refund for a purchase made with a gift card, the value can be returned to the original gift card.
- If the original gift card is unavailable, the refund can be processed onto a new gift card.

Notes:

Ensure the customer’s email is accurate to avoid delivery issues with the e-gift card.

If refunding an e-gift card purchase, follow the standard return policy and refund the amount to the appropriate gift card.