No Internet - (Various Models)

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Required Hardware: Your store's router/modem (Model May Vary)

Follow the instructions according to your exact Wi-Fi device(s).

Verizon Internet Gateway Business FSNO21VA

Verizon Business Internet Gateway ASK-NCM1100E

CenturyLink Modem (C4000)

Spectrum D3.1 eMTA

Step 1: Unplug the power cable

Step 2: Wait 15-20 seconds

Step 3: Plug the power cable back in

Step 4: Allow up to 5 minutes for the router to fully cycle and connect to the provider’s feed.

Step 5: Confirm the status light in the corner is solid white

Step 1: Unplug the power cable

Step 2: Wait 15-20 seconds

Step 3: Plug the power cable back in

Step 4: Allow up to 5 minutes for the router to fully cycle and connect to the provider’s feed.

Step 5: Confirm the Gateway’s reception bar status is solid white

Step 1: Unplug the power cable

Step 2: Wait 30 seconds

Step 3: Plug the power cable back in

Step 4: Allow up to 5 minutes for the router to fully cycle and connect to the provider’s feed.

Step 5: Confirm the modem’s status light is Green

Step 1: Unplug the power cable

Step 2: Wait 30 seconds

Step 3: Plug the power cable back in

Step 4: Allow up to 5 minutes for the router to fully cycle and connect to the provider’s feed.

Step 5: Confirm the router’s status light is solid white

Comcast Business Internet Router (Technicolor CGA4131COM ATT BGW 320 Router TP-Link Deco AC1900

TP-Link Deco AX1500

Step 1: Unplug the power cable

Step 2: Wait 30 seconds

Step 3: Plug the power cable back in

Step 4: Allow up to 5 minutes for the router to fully cycle and connect to the provider’s feed.

Step 5: Confirm the router’s status lights are solid white

Step 1: Unplug the power cable

Step 2: Wait 30 seconds

Step 3: Plug the power cable back in

Step 4: Allow up to 5 minutes for the router to fully cycle and connect to the provider’s feed.

Step 5: Confirm the router’s status lights are solid white

Step 1: Unplug the power cable

Step 2: Wait 30 seconds

Step 3: Plug the power cable back in

Step 4: Allow up to 5 minutes for the router to fully cycle and connect to the provider’s feed.

Step 5: Confirm the router’s status light is solid white

Step 1: Unplug the power cable

Step 2: Wait 30 seconds

Step 3: Plug the power cable back in

Step 4: Allow up to 5 minutes for the router to fully cycle and connect to the provider’s feed.

Step 5: Confirm the router’s status light is solid white

TP-Link Omada Access Point (AP)

Step 1: Unplug the ethernet cable from the switch

Step 2: Wait 30 seconds

Step 3: Plug the power cable back in

Step 4: Allow up to 5 minutes for the router to fully cycle and connect to the provider’s feed.

Step 5: Confirm the router’s status light is solid white