Security Camera Footage Request

Effective Date: 04/17/2023

Last Modified: 04/19/2023

OBJECTIVE:

In an effort to better serve our Store Management teams, the Squishable IT Department is officially implementing a formal footage request policy and procedure.

The benefit to our teams is to provide better security and transparency.

This policy and procedure is effective for all Squishable.com locations that have a CCTV System and/or Nest Cameras.

GUIDELINES:

Urgent/Non-Urgent Footage Requests are subject to the same policies and guidelines as listed in this document.

Footage requests of any kind can only be distributed by the Squishable IT Department and are subject to approval by the Human Resources department.

Footage requests for any and all incidents must be reported and requested immediately following the occurrence. Every effort to submit a timely request must be made.

Footage requests may only be requested by Store, District, Regional Managers / Directors and C-Level officers of the company.

Requests must be submitted from a user specific account (ie: yourname@squishable.com). Store, Team and Departmental email accounts will not be granted. (ie: yourstore@squishable.com).

Footage requests must be formally submitted via FreshService. Requests via email, g-chat, or verbal requests will not be accepted.

While managerial members with direct access to a CCTV system(s) are encouraged to monitor live footage or locally stored playback, any efforts employed to save, record, or capture footage of any kind is strictly prohibited.

If approved, footage will be submitted directly to the requester through a confidential email from the IT department which may include additional security features to retrieve.

Footage request approvals are the discretion of the HR department, which reserves the right to limit or revoke future footage requests at any time.

SUBMIT A FOOTAGE REQUEST:

Navigate to the FreshService Portal (squishable.freshservice.com)

Sign into your personal FreshService account.

Select “Create a Service Request”

On the Left Hand Menu, Select “IT Department”

In the IT Department, Select “Security Camera Footage Request”

Fill out the appropriate information as quickly and detailed as possible. An accurate description, will lend itself to faster retrieval.

Read and Acknowledge the Terms and Conditions.

Ensure all information is accurate. Should the request be lacking specifics to the incident, the IT Department may reach out for clarification.

Select “Place Request”

Select “Confirm”

Once your request has been submitted footage will be located, pulled, and archived in active storage until distribution. Distribution can take 48-72 hours depending on the time and day of submission.

All footage is archived and stored to an offsite location and is not available for immediate access.

In the event, mall security, local law enforcement, etc. require a copy of this footage they will be required to submit a formal request to the Squishable IT Department. For legal reasons, the IT Department cannot distribute footage to outside sources including law enforcement and mall security without proper identification and authorization. Store teams that are distributed footage are not authorized to distribute said footage to mall security or local law enforcement without authorization. All authorization is subject to Squishable IT and HR approval.