Incident Reporting
OVERVIEW
The incident reporting procedure is designed to ensure that all incidents that occur within the organization are reported and documented in a timely and accurate manner. Incidents can include accidents, near-misses, security breaches, violations of company policy, or any other incidents that may affect the safety, security, or operations of the organization.
PROCESS
- Reporting an Incident
- Any Team Member who witnesses or is involved in an incident must report it immediately to their manager.
- If the incident involves a potential threat to the safety or security of Team Members or Fans, the emergency services should be contacted immediately.
- All incidents must be reported through the Squishable Incident Reporting From located on the Fresh Service Squishable Help Desk (cud.li/Incident).
- All incidents must be reported within 24 hours of their occurrence.
- Notify your Direct Manager of all incidents
- Include communication to the DM/RM or Department Manager
- Information Required
- When reporting an incident, Team Members should provide as much information as possible, including the date, time, location, and a detailed description of the incident.
- Be sure to include all information in chronological order.
- Take photos if necessary or possible.
- Team Members should also provide contact details so that they can be contacted for further information or clarification.
- Describe any actions taken by the Team Member (i.e., first aid was administered).
- Get all of the personal information of the Fans, witness, or Team Members that were involved in the incident.
- Once the report is complete, contact your direct manager and District/Regional Manager or Department Manager.
- If a Team Member was injured, please provide them with the Workers Compensation Claims Kit folder. This will provide all the necessary information for Workers Compensation claims.
- Investigation
- Once an incident has been reported, an investigation will be conducted to determine the cause of the incident and to identify any corrective actions that need to be taken.
- Follow-Up
- Once the investigation is complete, the findings and any corrective actions will be communicated to relevant parties.
- Confidentiality
- All incident reports will be treated as confidential, and information will only be shared on a need-to-know basis.
- Only authorized personnel will have access to incident reports.
- Record Keeping
- Incident reports will be stored securely, and records will be kept for a designated period of time in accordance with legal and regulatory requirements.
- Reports will be reviewed periodically to identify trends or patterns and to determine if any changes to company policies or procedures are required.